By using our “Telehealth” online booking system, you agree to be bound by the following terms and conditions.
1. Our Telehealth services will be conducted as phone consultations (+/-video if appropriate) to cover non-emergency medical appointments with our General Practitioners.
2. You must provide your legal full name or Patient Number, date of birth, mobile number and email address to complete the “Telehealth” online booking process. You must be located solely within Australia & its territories at the time of the consultation.
3. A confirmation notification message will be sent to your mobile and/or email upon successful booking.
4. Telehealth appointments will be allocated 15minute time slots. Please adhere to your allocated time as your doctor has other patients booked in after you. If you require a longer, please contact our reception to book separately. (Pending the doctor’s approval).
5. All Telehealth consult is privately charged at minimum fee of $92.85 for all patients (except overseas student holding valid OSHC insurance). The fee needs to be paid at time of booking and is non-refundable. If the consultation is longer than 15 minutes, further fee will apply. This will be $168 for up to 30 minutes and $268 for up to 45 minutes.
6. If you have a valid Medicare card and you made a booking between 9am and 4:45pm Monday to Friday (except Public Holidays), lower fee might be offered.
7. You might be entitled for Medicare Rebate if your booking satisfies the following criteria:
a. Has a valid Medicare Card;
b. Located solely within Australia & its territories at the time of the consultation and
c. Satisfy at least one of the following criteria set by Medicare
i. You have had at least one (1) consultation at this clinic (face to face consultation) in the last 12 months of your next booking, or;
ii. The consultation is for a child under 12 months old.
Rebate from Medicare is subjected to Medicare Ruling. Rebates can take 1-2 business days to appear in your nominated bank account. Please ensure your bank details are updated on my.gov.au to avoid any delays in receiving rebates.
8. If you are an overseas student, who has a valid OSHC insurance cover at the time of consultation and satisfy the telehealth criteria set by your OSHC insurance, you are only required to pay a minimum $35 gap (non-claimable with your fund) for the booked telehealth consult at the time of booking. Booking during weekdays (before 9 am and from 5 pm), Weekends, Public Holidays or booking with Fully Private Billing Doctors attract higher fees. We will direct bill the remaining amount. OSHC insurance which we can direct bill under this scheme are:
a. Medibank OSHC,
b. AHM OSHC,
c. NIB OSHC,
d. Allianz OSHC and
e. BUPA OSHC
9. You should be aware that NO REFUND will be given if the phone appointment is cancelled by you, or if you were unreachable by the doctor at the time of the appointment (after three attempts of contact by phone).
10. We reserve the right to cancel or change or re-schedule your “Telehealth” appointment at any time. These are difficult times for everyone and we hope you understand.
11. Please be aware that our doctors do their best to run on time and make considerations for delays as unforeseen circumstances can occur.
12. Any follow-up appointment should be booked with the same Doctor as your past visit if possible.
13. We reserve the right to update and change the Terms and Conditions at any time without notice, and you agree to abide by the most recent version of the Terms and Conditions agreement each time you view and use this website.
14. We shall not be held responsible for any conflicts or errors resulting in use/misuse of this service, including but not limited to; missed or wrongly -booked appointments, any negative experiences or outcomes resulting either from the appointment itself or from the booking process.
15. A GP Telehealth phone or video consultation is not intended to replace a full medical face-to-face evaluation by a GP. A telemedicine phone or video consultation is very different from a regular face-to-face examination and the GP providing the consultation is limited by the constraints of solely using electronic communication.
16. Accordingly, the diagnosis you receive may be limited, and provisional due to these constraints.
17. A GP telehealth phone or video consultation assessment is based on the information provided by you and, in the absence of a physical evaluation, the GP may not be aware of certain facts that may limit or affect his or her assessment or diagnosis of your condition and recommended treatment.
18. For continued ongoing medical care or treatment it may be necessary to present for a follow up face-to-face GP appointment.
19. Your medical information will be handled with strict confidentiality, privacy and security; however, you understand there are risks associated with any electronic information transfer process from one location to another and give the medical centre permission to communicate and undergo a GP telehealth consultation with you via electronic means.
20. You understand and are happy to proceed with a GP telehealth consultation and assume the risk of the limitations of such a consultation.
21. Please contact reception if you would like to see a copy of our Practice Privacy Policy.
22. By utilising our telehealth services, the patient understands that fax, email and digital correspondence is not encrypted and is not secure. The patient agrees to the release of Hyde Park Medical Centre from any liabilities associated with any breach or loss of your medical records released via electronic platforms.
23. By communication electronically with Hyde Park Medical Centre, you release the Practice from all claims, losses, expenses and liabilities caused by any of the risks of using our online services.